| Q: Why are my candles tunneling ?
A:Candles have a "memory" . When you burn your candle for the First time make sure the top is a complete melt pool . If you blow out your candle after only 1-2 hrs it will start to burn down the center , creating a "tunnel" . Be sure to have a complete meltpool on top everytime you burn to get the longest life from your candle!
Q: Why is there black Soot coming from the candle?
A: You may notice black soot coming from your candle while burning, your wick may be to long! ALWAYS Trim your wick before lighting! Cut wick to 1/4".
Q: How long before I will get my candles from the time I place the order ?
A: Our shiping times very depending on certain situations! For instance if we are having a free shipping sale we have a lot of order and it may be a 2-3 week turnaround time( Remember each candle is handmade when you place the order, they are not sitting on a shelf ) ! You will ALWAYS Find our current turnaround time listed on our website so you know before you order! Please understand that Turnaround time means just that, It is the time I will have your order out and shipped. I can not control how long it takes the Post office to deliver your package! Turnaround times do not include transit time!
Q: How do we ship ?
A : We ship our package via USPS Priortiy ! We find priority to be the fastest way to get you your orders! For larger orders such as $100 or more we may ship UPS !
Q: What does homemade candles mean ?
A: Homemade/Handmade means we hand pour each and every candle and tart we make as it is ordered! We fragrance , color , mix , pour and label each candle by hand individually as you order it .
Q: Do We Ship Internationally? A: YES, We will Ship Internation However you must pay any and all shipping cost!
Q: Do you use lead wicks ?
A : ABSOLUTLY NOT ! We use FDA Approved Zinc Core wicks!
Q: If I am sending a check or money order, where do I send it to ?
A: Please send all money orders or checks to :
Candace Hunt
97 Buckley Rd
Marlboro, NJ 07746
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